Privacy Policy & Terms of Use

In the Privacy Policy and Terms of Use, “Snaphouss” refers to Snaphouss Franchising Inc, Snaphouss franchisees, Snaphouss employees, and or any other party certified to represent Snaphouss in any form or entity. Snaphouss provides photography services including but not limited to still photos, videos, 3D virtual tours and the illustration of floorplans of residential and commercial properties. Snaphouss also creates property web pages for its customers to be used as a form of digital advertising. Customers of Snaphouss warrant that they have the permission of property owners to use our services and have the right to enter the properties without limitation. Customers entering any information into the booking application of the website are entering an agreement to use our services described above, with permission of property owners to use photos and digital content of their property including but not limited to advertising and other purposes.

Snaphouss and its subsidiaries are not liable for the loss, damage, expenses, claims, demands, liabilities, costs or harm of any persons or properties once the customer has engaged in our services. Snaphouss has ownership of all content created by Snaphouss and its subsidiaries or authorized franchisees or agents. These include photos, videos, virtual tours, floorplans, and any other digital or print content provided to customer by Snaphouss. Snaphouss is not liable for the downtime of the website, loss of information, booking details or other content that may be hosted on other platforms/applications. Snaphouss uses other platforms that may also be undergoing maintenance and/or may completely disappear at any point in time. Snaphouss is not held accountable for the irregularity of any services it uses. Snaphouss is not liable for any inaccurate information provided to Customers via phone or email contact, as services may change at any time. 3D Virtual tours are hosted for up to 30 days free of charge from the date of upload, and are subject to a monthly subscription fee of $9.99 (plus applicable taxes and fees) a month per property thereafter upon ending the initial trial period. Users must submit a cancellation request through snaphouss.com/cancel in order to have their Matterport 3D Virtual Tours de-activated and to cancel the scheduled subscription payments. To avoid Matterport 3D Tour subscription payments completely, users must submit a cancellation request through snaphouss.com/cancel within the initial 30-day free trial. Users must submit a cancellation request within 7 days after being charged the subscription fee to be eligible for a refund pertaining to the fee for that month they were charged, otherwise they will not be eligible for a refund. All Matterport 3D tour subscription payments exceeding 7 days of the paid invoice can not be refunded. All photos must be downloaded from third-party links within 72-hours as they are subject to insolvency to ensure availability of storage for all customers. Videos with music do not have licenses to music and are at the sole discretion of the Customer if they want to purchase the audio license. Music/audio used in any aspect of Snaphouss services are made only as an illustration to showcase the work, and are not intended for advertising purposes. Snaphouss does not guarantee any information or content of the website is reliable or accurate. Floorplans created by Snaphouss are just illustrations and do not exactly, accurately, or directly reflect the measurements of the properties, including but not limited to interior and exterior rooms, structures, additions, or other building related components. Only RMS Measurement services which are purchased seperately are considered accurate measurements which follow the RECA RMS Measurement standards. All RMS Measurements use Leica Laser measuring tools and our team of experts ensure accurate measurements of all rooms, and perimeters. Snaphouss does not guarantee that this website is free of viruses and/or attacks that can retrieve or use information to cause harm. Information is generally considered not secure and does not warranty any security. “Unlimited Photos” is subject to time constraints placed on the photographer during on-site visits. Photographers assigned to produce “Unlimited Photos” are capped to as many photos they can take in the time constraint of 1-hour during their on-site visits. The number of photos produced by each photographer can vary. There is a strict “No Refund Policy” due to the nature of the business. The delivery of content to the client is completed digitally which means that it runs the risk of clients receiving products/services that can be taken, stored, replicated, and used for personal/commercial use after the extensive work is completed by Snaphouss. Clients acknowledge that all services are completed upfront and Snaphouss bears all the upfront costs. Snaphouss does not assume any obligation to refund money, services, and holds the right to not conduct in any further exchanges with clients in the event of a dispute. Snaphouss holds the right to all the content that is produced and can do as they please, regardless of clients requests. In the event that content is delivered to unsatisfied clients, Snaphouss will not remove any of its content to ensure sufficient evidence is available in the event of dispute. Snaphouss does not warrant the quality of work of any photography, videography, or other services that are described. Once content is delivered to the client, it will remain in “as-is” condition unless there was an error made by Snaphouss, in which case will be corrected through the change request process. Once content is delivered to the client, they have a maximum of three change requests they can email to the support desk to have changed, altered, or updated. Snaphouss holds the right to refuse work that exceeds the maximum number of change requests. Snaphouss produces content for each property based on the expenditure of content editing hours. Each property is subject to maximum of eight hours of content editing. Snaphouss holds the right to refuse work that exceeds the maximum number of content editing hours, including but not limited to change requests. All Aerial & Drone services are conditional on having good weather at the location in which the photoshoot is taking place, including but not limited to having no rain, snow, hail or other harsh weather that would cause damage to equipment. Snaphouss makes no guarantees on booking appointments on clear sunny weather conditions. Photos and videos will be taken regardless of weather conditions unless Snaphouss or its photographers specifically recommend not taking photos/videos due to increased risk of equipment damage. All digital content produced as part of the aerial & drone service is not refundable and will not be rescheduled, unless additional fees pertaining to travel and penalties are paid. All appointments that are cancelled and/or rescheduled on the same day of the appointment are considered “No-Show” appointments and are charged in full for the bundle type reserved in the given time slot of that booking. Same-day rescheduling only charges the client for the bundle price, and not the additional upgrades. . Once content is delivered to clients, client must assume the project to have expensed the maximum number of editing hours. Snaphouss photographers assigned to properties with amenities hold the right to refuse any and all work pertaining to amenities as it is outside of the general scope of work. The general scope of work in the standardized bundles include the exterior structure of the building, and interior of the individual unit, and does not include any other areas of the building. All appointments made for outside of the regular service area must be paid in full prior to the appointment date. Regular service areas may vary depending on the Snaphouss location closest to the appointment, however each location can service areas up to 100km from their central office. In the event that the photographer arrives to the appointment location and the homeowner, real estate agent or anyone involved in booking the appointment is not present at the property at the appointment time and/or does not want to continue the service, there will be no refunds/rebates or any form of payment issued to the client, and a $79.99 “no-show fee” will be applied to the payment on file. Snaphouss has a strict “No Pet Policy” which means that there should be no pets present on-site at the property in which the photoshoot or appointment is taking place. Any and all expenses related to the damage, injury, or trauma caused by any pets and/or animals to equipment, persons, or property of Snaphouss must be paid or reimbursed in full based for equipment and/or health related services. Snaphouss will make efforts to contact the owner in this event, explain the matter and bill the card on file respective to the damage caused.

Snaphouss has the right to make decisions on behalf of the customer and its content. Customers that“opt-out”of certain services are at their own sole discretion, regardless of the bundle the purchase and the price paid for the service. Snaphouss is not held liable for the financial loss of its customers. No discounts or warrants will be granted in any event, unless directly stated by Snaphouss. Any claims or threats made to Snaphouss or its agents are deemed a violation of the agreement and policies, and Snaphouss can make their own viable decisions on a case by case scenario to ensure the safety and feasibility of its organization, employees and agents. Snaphouss uses third party platforms and may contain links that are not controlled or guaranteed in any way to perform as they should by Snaphouss.

Clients booking on Snaphouss.com must assume all liability including but not limited to the case of theft, burglary, fire, damage, loss of contents, unlocked doors, death, rape and injuries. Snaphouss is not liable for any of the above causes, as clients are hiring a contractor in enter their home at their own risk. Snaphouss ensures all of its staff, contractors and third-party team members are processed through a rigorous background check, and ensures all members are free from criminal activity. Snaphouss is not liable for all of the following but not limited to theft, burglary, fire, damage, loss of contents, unlocked doors, death, and injuries.

Information is requested from the site visitor on the online order form. Site visitors must create a confidential login profile, and provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If Snaphouss has trouble processing an order, this contact information is used to get in touch with the customer. Financial information relating to online credit card transactions processed online will be handled via our professional payment authorization service provider chosen for convenience, security and reliability. For your security, Snaphouss does not maintain credit card information in its own databases or on its servers in respect of online transactions. Snaphouss does not store your credit card information. Online payments are passed via a secure socket layer to a payment processor where your information is tokenized (whereby a random number is generated to represent your payment). The payment processor is PCI compliant which ensures that your information is being handled in accordance with industry security standards. The purchase price and the credit card information be collected on a secure site, and will be supplied and maintained in our professional payment authorization service provider’s database. This information is collected and encrypted via a secure server to ensure that others cannot read it. Once on the secure server your credit card information is sent to a third party intermediary for processing. All purchases are subject to municipal, provincial, and/or federal taxes of up to 13%. All purchases are subject to Online Merchant Processing Fees of 3% for credit card payments. All properties over 4000 sq.ft are subject to additional “Oversize” fees of $100 per additional 1000 sq.ft.

If third-party websites or platforms create invoices or require payment from the customer, this is not the liability of Snaphouss. Snaphouss holds the right to terminate service, availability of content, and any other product or third-party link without cause and at the sole discretion of itself and its agents. Customer agrees that all third-party links including all of those provided by Snaphouss are subject to immediate termination at any time without specific cause unless specifically noted. If any part of these Terms of Use is unlawful, void, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions. Unless governed by a separate agreement signed by both parties, these Terms of Use, together with our Privacy Policy, constitutes the entire agreement between the parties relating to the Website and all related activities. These Terms of Use shall not be modified except in writing signed by both parties or by a new posting of these Terms of Use issued by Snaphouss.